Carry-on Bag Policy update
Français
The safety of our customers is our top priority. That’s why we are proposing changes to our bag policy.
The new draft policy would allow customers to bring as many items with them as they are capable of managing on their own within their seat space. Items are not allowed on our vehicles if they:
- Prevent customers from accessing the vehicle
- Interfere with wheelchair and scooter securements
- Block mobility equipment storage areas and/or aisles
Driver responsibilities
Drivers do not help customers with personal items. Customers are responsible for managing all personal items aboard our vehicles.
Drivers can decline to provide transportation to customers who have an unreasonable number of bags and items.
Frequently asked questions
1. Is there a size limit for bags, or do they just need to fit in my space?
Under the proposed bag policy, you can bring the items you can safely manage within your own seat area. Your items must not take up another customer’s space or block the aisle.
If this policy is approved and moves to implementation, Transit Plus will share clearer guidance (including examples) before it takes effect.
2. Can bags go in the trunk if there is room?
No. Bags are not stored in the trunk. The trunk space needs to remain available for mobility equipment for customers who require it. This approach also aligns with the Accessible Transportation Standard Regulation set to take effect January 1, 2027.
3. Will the driver help carry my bags to and from the vehicle?
No. Drivers are not able to carry or move bags under the current or proposed policy. Drivers focus on light physical assistance to help customers enter and exit the vehicle, and remain close by to respond if needed.
4. Do mobility aids and medical equipment count as “bags” under the bag policy?
No. Mobility aids (like wheelchairs and walkers), medical devices and oxygen tanks, and service animals are considered essential support and are not treated as carry-on bags.
5. Do pets count as a bag under the bag policy?
Animals can travel if they are in a secure, closed carrier and the rider can manage the carrier safely. The carrier must stay within the rider’s space, must not take another customer’s seat space, and must not block the aisle. Service animals do not fall under these requirements.
