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City of Winnipeg

Winnipeg Transit

Winnipeg Transit On-Request Service Pilot Project



Winnipeg Transit’s new On-Request transit service pilot project is now in service. On-Request aims to modernize transit service in Winnipeg, allowing passengers to book rides with the easy-to-use Winnipeg Transit On-Request app. On-Request transit service uses innovative trip planning software and GPS technology to plan bus routes in real-time and respond immediately to passengers’ trip requests.

During the pilot project, On-Request transit service is available for passengers in three zones, previously serviced using “dial-a-ride-transit” (DART). These zones were previously known as DART 101, DART 102, DART 110.

Passengers can book On-Request trips using the Winnipeg Transit On-Request app. Passengers can also book rides using a web browser to access the Winnipeg Transit On-Request booking site, or by calling 311. Bookings are required before using the On-Request service to ensure there is enough room for everyone.

How On-Request Transit works

There are three On-Request zones : On-Request 101 St. Amant – Plaza Drive, On-Request 102 102 Southdale – Island Lakes and On-Request 110 110 St. Boniface.

Trips can be booked using the Winnipeg Transit On-Request Service app, online, or by calling 311 and following the prompts for On-Request transit. When you book a trip, you will be given a pick-up time and walking directions to a set pick-up/drop-off location – also knows as a virtual stop – in your neighbourhood.

An On-Request bus, driven by a Winnipeg Transit bus operator, will take the most direct route to your destination. Please note that the bus operator may make slight detours along that route to pick up other passengers.

Booking a ride

Passengers can book On-Request trips using the Winnipeg Transit On-Request app. Bookings are required before using the On-Request service to ensure there is enough room for everyone.

There are three easy ways to book a ride:

  1. Download the Winnipeg Transit On-Request app, set up your account and book your trip. The Winnipeg Transit On-Request app is available on the App Store and on Google Play in both French and English now!
  2. Book online.
  3. Call 311 and follow the prompts for booking On-Request transit to reach a customer service representative who will help create an account and book rides.

After requesting a trip, passengers will receive step-by-step directions through the app, including:

  1. Walking directions from their trip origin to the pick-up location where they will board the On-Request bus.
  2. The approximate time an On-Request bus will meet them at the pick-up location, and an estimate of the total trip time.
  3. The location where the On-Request bus will drop them off, and walking directions to their final destination.

Pick up/Drop off locations

Pick-up and drop-off locations, also known as virtual stops, are identified by the Winnipeg Transit On-Request app using the location pins in the app.

In most cases, a virtual stop will be the closest intersection to a passenger’s origin or destination. Virtual stops will not be marked and may also be located at an existing Winnipeg Transit stop with a metal plate or bus stop flag. The exact virtual stop is provided to passengers through their trip’s step-by-step directions.

Walking distances to and from virtual stops will vary depending on location. On average, Winnipeg Transit expects this distance to be between 50 and 150 metres.

Hours of operation

On-Request 101 and 102

Mon – Fri: 7 p.m. – 12:45 a.m.
Saturday day: 6 a.m. – 1 p.m.
Saturday evening: 7 p.m. – 1 a.m.
Sunday: 7 a.m. – 12 a.m.

On-Request 110

Mon – Fri: 8:30 a.m. – 3:45 p.m.
Saturday: 9 a.m. – 6:30 p.m.
Sunday: 9 a.m. – 6 p.m.

Wait times

Wait times (i.e. the time from requesting a trip to the time a passenger boards a bus) will vary depending on the number of customers booking rides, the location of the On-Request buses, as well as traffic and weather conditions.

Winnipeg Transit expects wait times to be between 10 and 20 minutes.

Passengers who use the Winnipeg Transit On-Request app to book their On-Request trips will be able to see the bus moving in real-time.

Cancelling a trip

If you can’t make a trip, make sure you cancel by using the app or by calling 311 (follow the prompts for On-Request transit.) If you must cancel a trip, please do so as soon as you determine the trip is no longer needed.

Setting up an account

Users are encouraged to set up an account to take advantage of services such as vehicle tracking, push notifications and text messaging. An account will save personal search results and common trips so you can easily book again.

You can set up your account using the Winnipeg Transit On-Request app, online, or by phone.

Please review our Terms of Use and Privacy Policy prior to making an account.

If you do not want to create an account, you can book a trip online or by calling 311; however, some features will not be available.

Frequently asked questions (FAQs)