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Winnipeg Transit

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Connect with Winnipeg Transit Plus

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Contact Winnipeg Transit Plus

You can now book your trips online! Visit winnipegtransit.com/booktransitplus or download the Winnipeg Transit+ On-Request mobile app today.

Online:

WTP Online Form

For non-urgent requests, use Our Online Form

Trip bookings and time-sensitive concerns, such as trip cancellations or important lost property, are not accepted using this form.

Transit Contact Centre:

Phone 204-986-5722 for help with:

  • trip bookings,
  • fare payments, and
  • related concerns.

MRS/TTY Relay:

711

Application for refund

There is a new form for requesting refunds from our former fare payment from account system.

Please download the form, fill it out, and drop it off at B-414 Osborne St. or fax it to 204-986-6555.

Hours

Our Transit Contact Centre is available 8 a.m. to 10 p.m. every day, including holidays. We are also available to assist customers outside of those hours when our vehicles are on the road.

Press option three to reach our Registration and Assessment unit. It can assist with questions about:

  • Transit Plus applications,
  • service extensions,
  • appeals, or
  • mobility aids.

Registration and Assessment is available Monday to Friday, from 8:30 a.m. to 4 p.m., closed on weekends and holidays.

Automated Phone:

204-986-5711

Available 24/7 for customers to book, cancel and check the status of trips without waiting on hold.

You will need your Transit Plus customer registration number and 4-digit pin to access the automated phone service. If you forget or wish to change your PIN, speak with a Customer Service Representative by calling 204-986-5722. Customer Service Representatives will ask you or your designate verifying questions before making changes to your PIN.

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In-person:

Transit Customer Service Centre

B-414 Osborne St.
8:30 a.m. to 4:30 p.m.
Monday to Friday

In-person locations are closed on weekends and holidays.

Assessments for service take place at this location, and customers can also purchase fare products. Trip bookings are not accepted in person.