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City of Winnipeg

Winnipeg Transit

What's New at Winnipeg Transit Plus

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All of the vehicles in the Winnipeg Transit Plus fleet

New, improved trip-booking system launching on Tuesday, June 18

Exciting changes are coming to Winnipeg Transit Plus.

On Tuesday, June 18, we will be launching a new, improved trip-booking system to all customers. We’re thrilled to introduce these modern self-service booking options:

While the automated phone service will be available to all Transit Plus customers at launch, the app will only be accessible, initially, to a select group of early adopters. The full app launch will follow on Tuesday, July 9. These new options will be available with the current trip-booking methods.

Customers who book trips starting Tuesday, June 11 for Tuesday, June 18 and onwards will experience some changes in advance of the launch.

There will also be changes to fare payments. A one-time transfer of funds from Transit Plus accounts to the new system in the form of e-cash will occur. Customers will also be able to attach a credit or debit card to their profile to pay for trips and/or buy fare products.

Customers are invited to join us at one of our virtual or in-person information sessions leading up to the launch:

Learn more about these changes.

Customer service survey launching November 24

Transit Plus will be launching a new feature to monitor and improve our customer service.

Beginning Friday, November 24, 2023, customers will be offered to take part in a brief survey after each call. Using your telephone keypad, the survey will ask you to rate your experience with us during your call.

Customers are encouraged to choose to respond to the survey on each and every call. Your feedback will help us monitor trends and identify areas where we can improve on customer service delivery, disability awareness, and more.

Registration and assessment wait times

Due to staff shortages in the registration and assessment unit, there are currently delays relating to the Winnipeg Transit Plus application and assessment processes.

Status of new application reviews:

It may take up to 20 business days for your application to be reviewed. If it has been less than 20 business days, please wait for your letter in the mail with next steps or call back once 20 business days have passed. Applications are reviewed based on the order received and are not prioritized based on personal circumstances.

Status of reregistration application reviews:

If you have submitted an application form to renew or reregister your account, your account will be extended while we complete the review. Your account will not close and you will not have a lapse in service if you have submitted the documentation you have been asked to submit.

Status of assessments:

A high number of applications for service are being submitted. Due to this and staffing shortages, we have limited assessment bookings available. Winnipeg Transit Plus takes assessment bookings up to one month in advance. Each day, a new set of assessments become available. Customers may cancel or reschedule their assessments and earlier dates may then become available. Please check back regularly.

If you have an assessment booked and are unable to attend, please cancel as soon as possible. This will allow others to use the appointment. Please know if you cancel your appointment, your new options may be limited.

To check assessment availability online, go to winnipegtransit.com/wtpregistration.

The same assessment availability online applies if you choose to call the Transit Plus Contact Centre.

We apologize for the inconvenience this may cause and are working to resolve these issues as soon as possible.

Winter-Only service season begins

Effective October 26, 2023 – Winter-only service for the 2023/2024 winter season has started. It will remain in effect until April 15, 2024.

Improving Access to Trip Booking

A new software platform is coming for Winnipeg Transit Plus. We have selected a provider for this booking and scheduling system, and are one step closer to a launch in 2024. Exact timelines are still being finalized.

When this project is implemented, Winnipeg Transit Plus customers will be able to book trips themselves in a variety of accessible ways.

As a customer, you’ll be able to access more options to pay and modern interactive voice response technology. We’re excited to be one step closer to providing you more convenient ways to access our service.

Another goal of this project is to simplify the trip booking process for our staff as well. We’ll be looking for improvements in call times as a measure of success

Additional service enhancements will:

  • simplify workflow for Winnipeg Transit Plus drivers,
  • enable more efficient routing, and
  • increase the shared-ride pooling of Winnipeg Transit Plus vehicles so more trip requests can be accommodated.

New online form available for customer service inquiries

Winnipeg Transit Plus is excited to launch a new and easy way for customers to connect with us.

Customers now have access to an online form to:

  • Get started with registering for our service
  • Book or manage a service assessment
  • Submit a commendation or a complaint
  • Get help with fares or no-shows
  • Address any other non-urgent questions or concerns

You will receive an initial response to concerns submitted online via the online form within two (2) business days.

To book a trip, or for time-sensitive concerns, such as trip cancellations or important lost property, customers should call the Transit Contact Centre at 204-986-5722, open daily from 8 a.m. to 10 p.m.

Customers with concerns about conventional transit bus service should continue to contact 311.

Winnipeg Transit Plus Annual Report now available

June 8, 2023 – The Winnipeg Transit Plus Annual Report is now available online.

Transit Plus News Archives