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City of Winnipeg

Winnipeg Transit

Missing a Trip (No-Show)


No-shows cause inconvenience to other customers and waste limited resources.
Remember: You can cancel your trips by calling the automated line 204-986-5711 at any time.

Winnipeg Transit Plus records a no-show on a customer’s file when:

  • You cancel the trip less than 30 minutes before the scheduled pick-up window.
  • You are not waiting just inside your door on the ground level of your building within five minutes of the driver’s arrival during the pick-up window.
  • You are not waiting at the pick-up point for your return trip.
  • You are not ready to leave within five minutes of the driver’s arrival during the pick-up window (even if the delay is caused by a caregiver).
  • You refuse the trip when it arrives.
  • You have more parcels than you can hold on your lap.
  • You have not had the path shoveled at your residence in winter.
  • Your mobility device is not in working order and/or cannot be properly secured.

You will be notified of any no-show charges.

Winnipeg Transit Plus charges for no-shows during each six-month period.

Return-Trip Cancellation Due to a No-Show

If you are a no-show for your trip to a destination which has a return trip scheduled from that destination, Winnipeg Transit Plus will automatically cancel your return trip. If you do still need the return trip, you must call 204-986-5722 to have the return trip re-instated.

Penalties for Accumulating No-shows

When you incur a no-show, you are notified. If you continue to incur no-shows, you will continue to be notified with accrued charges, which must be paid within the specified time frame.

Incident Penalty
1st No-show No charge
2nd No-show The equivalent of one fare
3rd No-show The equivalent of two fares
4th No-show The equivalent of three fares
5th and further No-shows $15.00

Service is suspended once the amount owed reaches or exceeds $30.00

Late Cancellations

A passenger who cancels with less than 30 minutes before the start of the pick-up window is a late cancellation and considered a no-show. Late cancellations and no-shows take up vehicle time that could have been used to accommodate the travel needs of others.