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Winnipeg Transit

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Changes to Fare Payments

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Introducing e-cash

We are excited to introduce e-cash payments, which is the easy way to pay fares at a reduced rate. As part of the launch, there will be a one-time transfer of funds from Transit Plus accounts (up to $200) to e-cash. Amounts will be rounded up to the nearest $5 increment. Customers with more than $200 will be refunded the remainder of their balance.

Moving forward, customers must purchase e-cash in increments of $5. Customers can now use their debit card to purchase e-cash on the phone or via the Winnipeg Transit+ On-Request smartphone and web app.

Under the new system, e-cash can be used to pay for trips. However, you cannot purchase fare products, such as monthly passes, with e-cash. Fare products must be purchased separately by customers through the credit or debit card attached to their account.

Paying for trips with e-cash

Those with an e-cash balance who pay for a trip using cash, a ticket, or token will still have the e-cash amount deducted from their account. This means when a customer provides their fare to the Transit Plus driver, they will have paid twice for the trip.

In these specific instances, the e-cash deducted will be automatically refunded. Refunds will take place during clerical hours (Monday to Friday) and can take up to two business days to process.

We encourage customers to always top-up their e-cash. Customers who don’t have enough e-cash to cover the cost of a trip will have to select an alternative payment method to cover the remaining balance.

New payment options

We are introducing new ways to pay for trips. Customers will be able to attach a debit or credit card to their account. This ensures their money stays with them until they travel.

Customers can securely link a payment card to their profile by speaking with a customer service representative at launch (see How to Attach a Payment Method section). They can also use the Winnipeg Transit+ On-Request smartphone and web app when it’s available.

Customers who choose this payment option when paying for a trip will be charged the cash fare rate for their respective age category.

How to Attach a Payment Method

Customers will receive an automated phone call when the trip-booking system launches.

A Transit Plus representative will first tell them what the call is about. The system will then walk them through attaching their debit or credit card to their profile. Our representatives will wait on hold while customers complete their call.

They will be able to see, in live time, the customer’s card information (not in full) appear as a payment method. Once completed, customers can start paying for trips and fare products with their new payment card.