Transit bus delays and cancellations possible beginning Monday, Nov 27. Check your bus schedule online before heading out.
Le service d’autobus pourrait faire l’objet de retards et d’annulations dès le lundi 27 novembre. Vérifiez l’horaire d’autobus en ligne avant de quitter.
Site Accessibility Information Access Key 1 to Skip to Top Navigation Access Key 2 to Skip to the Three One One link Access Key 3 to Skip to City of Winnipeg Main Menu Access Key 4 to Skip to Left Navigation Menu Access Key 5 to Skip to Content area Access Key 6 to Skip to Right Sidebar content area Access Key 7 to Skip to Footer Links
City of Winnipeg
Winnipeg Transit
    Mobile Icon Twitter Icon

Winnipeg Transit

Service Advisory Icon 3 service alerts

Missing a Trip (No-Show)

Français

No-shows cause inconvenience to other customers and waste limited resources.
Remember: You can cancel your trips by calling the automated line 204-986-5711 at any time.

Winnipeg Transit Plus records a no-show on a customer’s file when:

  • You cancel the trip less than 30 minutes before the scheduled pick-up window.
  • You are not waiting just inside your door on the ground level of your building within five minutes of the driver’s arrival during the pick-up window.
  • You are not waiting at the pick-up point for your return trip.
  • You are not ready to leave within five minutes of the driver’s arrival during the pick-up window (even if the delay is caused by a caregiver).
  • You refuse the trip when it arrives.
  • You have more parcels than you can hold on your lap.
  • You have not had the path shoveled at your residence in winter.
  • Your mobility device is not in working order and/or cannot be properly secured.

You will be notified of any no-show charges.

Winnipeg Transit Plus charges for no-shows during each six-month period.

Return-Trip Cancellation Due to a No-Show

If you are a no-show for your trip to a destination which has a return trip scheduled from that destination, Winnipeg Transit Plus will automatically cancel your return trip. If you do still need the return trip, you must call 204-986-5722 to have the return trip re-instated.

Penalties for Accumulating No-shows

When you incur a no-show, you are notified. If you continue to incur no-shows, you will continue to be notified with accrued charges, which must be paid within the specified time frame.

Incident Penalty
1st No-show No charge
2nd No-show The equivalent of one fare
3rd No-show The equivalent of two fares
4th No-show The equivalent of three fares
5th and further No-shows $15.00

Service is suspended once the amount owed reaches or exceeds $30.00

Late Cancellations

A passenger who cancels with less than 30 minutes before the start of the pick-up window is a late cancellation and considered a no-show. Late cancellations and no-shows take up vehicle time that could have been used to accommodate the travel needs of others.