Site Accessibility Information Access Key 1 to Skip to Top Navigation Access Key 2 to Skip to the Three One One link Access Key 3 to Skip to City of Winnipeg Main Menu Access Key 4 to Skip to Left Navigation Menu Access Key 5 to Skip to Content area Access Key 6 to Skip to Right Sidebar content area Access Key 7 to Skip to Footer Links
City of Winnipeg
Winnipeg Transit
    Mobile Icon Twitter Icon

Winnipeg Transit

Service Advisory Icon 6 service alerts

Eligibility Policy update

Français

We are changing our eligibility.

We’ve drafted updates to our eligibility, no-show and late cancellation, and bag policies. Before we take these changes to City Council for approval this summer, we want to meet with our customers, stakeholders, and the public.

Our current policy is limited to individuals who fall under defined categories. Our updated policy would make our service more accessible to more people. The new draft focuses on people who are unable to use the conventional transit service (some or all the time) due to:

  • Physical abilities
  • Cognitive abilities
  • Sensory abilities

What we heard

Currently, our eligibility is based on a medical model. Over the years, we have heard about the need to revise our policy. We have drafted this update on the feedback we have received from:

  • Customers
  • Community partners
  • Policy Advisory Committee

An independent review of our service also recommended a revised eligibility policy. It noted the need for us to evaluate applicants on their ability to use conventional transit.

Eligibility categories

We took the feedback we received and revamped our eligibility categories. Qualified applicants will now fall under one of three categories:

Unconditional Eligibility: Individuals are unable to use conventional transit. We provide all trips.
Temporary Eligibility: Individuals are unable to use conventional transit in the short term. We provide trips on a temporary basis.
Conditional Eligibility: Individuals with functional limitations and are affected by environmental or physical barriers. They are unable to use conventional transit some of the time. We will assist on portions of a trip. We will also help them access other transit services.