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New, Improved Trip-Booking System with Self-Service Options

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Exciting changes are coming to Winnipeg Transit Plus.

On Tuesday, June 18, we will be launching a new, improved trip-booking system to all customers. We’re thrilled to introduce these modern self-service booking options:

While the automated phone service will be available to all Transit Plus customers at launch, the app will only be accessible, initially, to a select group of early adopters. The full app launch will follow on Tuesday, July 9. These new options will be available with the current trip-booking methods.

There will also be changes to fare payments. A one-time transfer of funds from Transit Plus accounts to the new system in the form of e-cash will occur. Customers will also be able to attach a credit or debit card to their profile to pay for trips and/or buy fare products.

Canadian company Spare Labs Inc. developed this accessible system. They specialize in paratransit operations around the world. Once in place, this system will enhance the customer experience and reduce barriers.

These changes will benefit staff and drivers by:

  • Increasing the ride sharing of vehicles
  • Allowing for more trip requests
  • Improving route planning

Our customer service representatives will also be able to deliver quicker responses.

Winnipeg Transit On-Request, which has operated as a pilot since 2021, will be permanently joining Spare Labs’ system later in 2024.