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Winnipeg Transit On-Request

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Winnipeg Transit On-Request bus wrap

Winnipeg Transit On-Request delivers an affordable, convenient, and efficient service in low-density neighbourhoods without full-time transit.

The service utilizes modern software and GPS technology to plan bus routes in real-time. It also responds immediately to trip requests.

On Tuesday, August 27, passengers can book trips on their smartphone using the Winnipeg Transit+ On-Request app. The app is also accessible on web browsers through winnipegtransit.com/bookonrequest. They can also book trips by contacting 311 and following the On-Request prompts.

Bookings are required before using the On-Request service to ensure there is enough room for everyone.

On-Request is currently available in these geographical zones:

Introducing the Winnipeg Transit+ On-Request app

Starting Tuesday, August 27, all On-Request trips booked online must be through the Winnipeg Transit+ On-Request app. The app, which is also home to Winnipeg Transit Plus, is available in both English and French on the Apple App and Google Play stores. It is also accessible on web browsers at winnipegtransit.com/bookonrequest.

We recommend all passengers download the app in advance of the August 27 launch, as we will be discontinuing the current On-Request app.

Winnipeg Transit On-Request adds a new service zone

We are excited to be launching a fourth zone on Sunday, September 1. The new zone – 103 Maples – will provide service to residents in northwest Winnipeg.

On-Request 103

Winnipeg Transit On-Request - Zone 103 v2

Weekdays: 9:20 a.m. – 2:45 p.m. and 7:45 p.m. – 11 p.m.
Saturday: 6 a.m. – 10 p.m.
Sunday: 6 a.m. – 10 p.m.

How Winnipeg Transit On-Request works

Booking a trip with Winnipeg Transit On-Request is easy. The service is currently available in these geographical zones:

There are three easy ways to book a ride:

  1. Download the Winnipeg Transit+ On-Request app, set up your account, and book your trip.
  2. Book online.
  3. Contact 311 and follow the prompts for booking On-Request transit to reach a customer service representative who will help create an account and book rides.

After requesting a trip, passengers will receive step-by-step directions through the app, including:

  1. Walking directions from their trip origin to the pick-up location where they will board the On-Request bus.
  2. The approximate time an On-Request bus will meet them at the pick-up location and an estimate of the total trip time.
  3. The location where the On-Request bus will drop them off and walking directions to their final destination.

Pick-up and drop-off locations

Pick-up and drop-off locations, also known as virtual stops, are identified by the Winnipeg Transit+ On-Request app using the location pins in the app.

In most cases, a virtual stop will be the closest intersection to a passenger’s origin or destination. Virtual stops will not be marked and may also be located at an existing Winnipeg Transit stop with a metal plate or bus stop flag. The exact virtual stop is provided to passengers through their trip’s step-by-step directions.

Walking distances to and from virtual stops will vary depending on location. On average, Winnipeg Transit expects this distance to be between 50 and 150 metres.

Hours of operation

On-Request 101 and 102

Weekdays: 7 p.m. – 12:45 a.m.
Saturday day: 6 a.m. – 1 p.m.
Saturday evening: 7 p.m. – 1 a.m.
Sunday: 7 a.m. – 12 a.m.

On-Request 103 (Sunday, September 1)

Weekdays: 9:20 a.m. – 2:45 p.m. and 7:45 p.m. – 11 p.m.
Saturday: 6 a.m. – 10 p.m.
Sunday: 6 a.m. – 10 p.m.

On-Request 110

Weekdays: 8:30 a.m. – 3:45 p.m.
Saturday: 9 a.m. – 6:30 p.m.
Sunday: 9 a.m. – 6 p.m.

Wait times

Wait times (i.e. the time from requesting a trip to the time a passenger boards a bus) will vary depending on the number of customers booking rides and the location of the On-Request buses, as well as traffic and weather conditions.

Winnipeg Transit expects wait times to be between 10 and 20 minutes. Passengers who use the Winnipeg Transit+ On-Request app to book their trips will be able to track their bus in real time.

Cancelling a trip

If you can’t make a trip, please cancel it by using the app, or contact 311 and follow the prompts for On-Request. If you have to cancel a trip, please do so as soon as possible.

We urge customers to have the most up-to-date information on their profiles.