Winnipeg Transit On-Request
Winnipeg Transit On-Request delivers an affordable, convenient, and efficient service in low-density neighbourhoods without full-time transit.
The service utilizes modern software and GPS technology to plan bus routes in real-time. It also responds immediately to trip requests.
You can book trips on your smartphone using the Winnipeg Transit+ On-Request app. The app is also accessible on web browsers through winnipegtransit.com/bookonrequest. You can also book trips by contacting 311 and following the On-Request prompts.
Booking is required before using the On-Request service to ensure there is enough room for everyone.
The Winnipeg Transit+ On-Request app
All On-Request trips booked online must be through the Winnipeg Transit+ On-Request app. The app, which is also home to Winnipeg Transit Plus, is available in both English and French on the App Store for iPhones and Google Play for Androids. It is also accessible on web browsers at winnipegtransit.com/bookonrequest.
How Winnipeg Transit On-Request works
Booking a trip with Winnipeg Transit On-Request is easy. The service is currently available in these geographical zones:
- 101 St. Amant – Plaza Drive
- 102 Southdale – Island Lakes
- 103 Maples (Sunday, September 1)
- 110 St. Boniface
There are three easy ways to book a ride:
- Download the Winnipeg Transit+ On-Request app, set up your account, and book your trip.
- Book online.
- Contact 311 and follow the prompts for booking On-Request transit to reach a customer service representative who will help create an account and book rides.
After requesting a trip, passengers will receive step-by-step directions through the app, including:
- Walking directions from their trip origin to the pick-up location where they will board the On-Request bus.
- The approximate time an On-Request bus will meet them at the pick-up location and an estimate of the total trip time.
- The location where the On-Request bus will drop them off and walking directions to their final destination.
Pick-up and drop-off locations
Pick-up and drop-off locations, also known as virtual stops, are identified by the Winnipeg Transit+ On-Request app using the location pins in the app.
In many cases, a virtual stop will be the closest intersection to a passenger’s origin or destination. Virtual stops will not be marked and may also be located at an existing Winnipeg Transit stop with a metal plate or bus stop flag. The exact virtual stop is provided to passengers through their trip’s step-by-step directions.
Walking distances to and from virtual stops will vary depending on location. On average, Winnipeg Transit expects this distance to be between 50 and 150 metres.
Hours of operation
On-Request 101 and 102
| Weekdays: | 7 p.m. – 12:45 a.m. |
| Saturday day: | 6 a.m. – 1 p.m. |
| Saturday evening: | 7 p.m. – 1 a.m. |
| Sunday: | 7 a.m. – 12 a.m. |
On-Request 103
| Weekdays: | 9:20 a.m. – 2:45 p.m. and 7:45 p.m. – 11 p.m. |
| Saturday: | 6 a.m. – 10 p.m. |
| Sunday: | 6 a.m. – 10 p.m. |
On-Request 110
| Weekdays: | 8:30 a.m. – 3:45 p.m. |
| Saturday: | 9 a.m. – 6:30 p.m. |
| Sunday: | 9 a.m. – 6 p.m. |
Wait times
Wait times (i.e. the time from requesting a trip to the time a passenger boards a bus) will vary depending on the number of customers booking rides and the location of the On-Request buses, as well as traffic and weather conditions.
Winnipeg Transit expects wait times to be between 10 and 20 minutes. Passengers who use the Winnipeg Transit+ On-Request app to book their trips will be able to track their bus in real time.
Cancelling a trip
If you can’t make a trip, please cancel it by using the app, or contact 311 and follow the prompts for On-Request. If you have to cancel a trip, please do so as soon as possible.
We urge customers to have the most up-to-date information on their profiles.
